Generally
These conditions apply to all visitors, all orders and all activity on www.worldoftumla.se. This website is operated by Tumla Creative AB
In these terms and conditions, Tumla Creative AB is also referred to as Tumla, we, us, our, the company. When you as a customer use the website/make a purchase, you accept the terms and conditions stated in this document
About Tumla Creative AB
Company organization number 5593254302
The company is based in Halmstad. The company’s postal address is Hantverksgatan 12B 30242 Halmstad. If you wish to get in touch with us, send an email to hello@worldoftumla.com with your case and your contact details and we will get back to you shortly.
Ordering
When you have completed your order, an order confirmation will be sent to your e-mail address. In the confirmation you will find all information about products, price, billing and delivery address.
If there is any error in the order confirmation, you must contact us immediately via e-mail to hello@worldoftumla.com.
We reserve the right to refuse and cancel orders without restrictions
We reserve the right to cancel the order is the item is out of stock or not available for purchase
Delivery
Our normal delivery times are 2-7 working days when shipping inside Sweden. NOTE! Orders placed on weekends are handled no earlier than the following Monday.
Deliveries inside Sweden is free.
When delivering to a country outside of sweden a shipping cost will apply
Should delays in delivery occur (without us notifying you of a longer delivery time), please contact us at e-mail address: info@worldoftumla.com.
Prices
All prices in the store are stated in SEK, EUR, AUD, USD or GBP. All prices include 25% VAT on delivery within Sweden. When delivering in EU or Other country the Prices include VAT in your local currency
When delivering in EU the Prices include VAT
The price at checkout does not show local taxes and custom duties
We reserve the right to change prices due to price changes from suppliers, misprints in the price list and inaccuracies in prices due to incorrect information and reserve the right to adjust the price even after a confirmed order.
We reserve the right to change the prices on the website without restrictions
We reserve the right to start or cancel promotions and offers at any time, without the customer being entitled to information or compensation
Promotions and discounts only apply to new orders within the time when the promotion or discount is available, and can not be given retroactively.
The shopping cart shows all prices and delivery costs, including VAT
Payment
Payment is made via Klarna
Klarna Checkout is available in Sweden, Norway, Finland, Denmark, Germany, Austria, the Netherlands, the United Kingdom and the United States.
Klarna Checkout Global enables card payments globally in the currencies: AUD, CAD, CHF, DKK, EUR, GBP, NOK, SEK and USD.
Right of withdrawal
When purchasing goods on the website, you as a customer have a statutory 14-day right of withdrawal that applies from the time you have received an item that you have ordered.
When exercising your right of withdrawal
You must announce that you regret it. The message should be sent to us hello@worldoftumla.com. In your message, your name, address, e-mail address, order number and which goods the return applies to must be clearly stated.
You should return the products to us immediately and at the latest within the statutory 14 days after the cancellation notice.
You are responsible for return shipping, delivery and condition of the products upon return, the products should therefore be sent well packaged and in original packaging.
On the refund amount, we reserve the right to deduct an amount corresponding to the decrease in value compared to the original value of the product when used or damaged product.
The right of withdrawal does not apply to
Products that have been sealed for health or hygiene reasons and where the seal (sealing) has been broken or removed by you.
Specially made product, which has been tailor-made for you or has a clear personal touch to your wishes.
Services that have been completed and where you have expressly agreed to the service being started without the right of withdrawal.
Products that have been used more than reasonable to control the product
For more on the statutory right of withdrawal, see here.
Complaints
We inspect all products before they are sent to you. Should the product still be damaged or incorrectly shipped when it arrives, we undertake in accordance with current consumer protection legislation to rectify the defect free of charge.
You must always contact us for an approval before returning a defective item.
The complaint must be sent immediately after the defect has been discovered.
How do you proceed with a complaint?
Any errors and defects must always be reported to hello@worldoftumla.com where you enter your name, address, e-mail address, order number and a description of the error.
If we are unable to rectify the error or deliver a similar product, we will refund you for the defective product in accordance with applicable consumer protection legislation. We are responsible for return shipping for approved complaints.
We reserve the right to refuse a complaint if it turns out that the product is not defective in accordance with current consumer protection legislation. In the case of complaints, we follow guidelines from the Swedish General Complaints Board, see www.arn.se
Limitation of liability
We take no responsibility for indirect damages that may occur due to the product.
We do not accept responsibility for delays / errors due to circumstances beyond the company’s control (Force Majeure). These circumstances can be, for example, labor dispute, fire, war, government decision, reduced or no delivery from supplier.
Furthermore, no responsibility is taken for any changes to products / product properties that have been changed by the respective supplier and other factors beyond our control.
Product information
We reserve the right to make printing errors on this website and the final sale of products. We do not guarantee that the images reflect the exact appearance of the products as a certain color difference may occur depending on the screen, photo quality and resolution. We always try our best to expose the products as accurately as possible.
Information about Cookies
According to the Electronic Information Act, visitors to a website must for information purposes be informed that cookies are used. The information in the cookie can be used to follow a user’s browsing. A cookie is a small text file that the website you are visiting requests to be saved on your computer to provide access to various functions. You can set your browser to automatically deny cookies. More information can be found on the Swedish Post and Telecom Agency’s website.
Personal data
By shopping at Tumla AB, you accept our data protection policy and our processing of your personal data. We protect your privacy and do not collect more information than necessary to process your order. We never sell or pass on your information to third parties without legal basis.
To read more about our data protection policy, you can read here
Amendments to the terms
We reserve the right to make changes to the terms at any time. Changes to the terms will be published online on the website. The changed terms are considered accepted in connection with orders or visits to the website.
Dispute and choice of law
In the event that a dispute cannot be resolved in agreement with the company’s customer service and the customer, you as a customer can turn to the General Complaints Board, see arn.se. For residents of an EU country other than Sweden, complaints can be submitted online via the European Commission’s dispute resolution platform, see http://ec.europa.eu/consumers/odr
In the event of a dispute, we follow decisions from ARN or the corresponding dispute resolution body.
Disputes concerning the interpretation or application of these general terms and conditions shall be interpreted in accordance with Swedish law and law.